-
What should I do if skin redness, swelling, or an allergic reaction occurs after use?
Immediately discontinue use and cleanse the skin. For mild allergies, apply calamine lotion. For severe cases, seek medical attention. Our medical tape is made of hypoallergenic non-woven fabric. In the event of an allergic reaction during the warranty period, we will replace it with a hypoallergenic model free of charge, and we will cover the medical expenses.
-
What should I do if my dose display is incorrect or I'm leaking insulin?
If the dosage display is abnormal, please check the battery and restart the device. If leakage persists, discontinue use and contact customer service. Our injection pen features a backflow prevention valve. Leakage caused by this design defect will be replaced free of charge during the warranty period, and blood glucose monitoring support is provided.
-
What should I do if my sutures break or my wound dehiscence occurs?
Broken sutures may be due to excessive tension or infection, requiring immediate medical attention and re-suturing. Our sutures have a tensile strength of 150% of international ISO standards. We will replace them free of charge during the warranty period if the damage is not caused by human error, and we will cover any related medical expenses.
-
What should I do if my infusion line leaks?
Leakage is often caused by improper puncture or a crack in the tubing. Immediately close the infusion valve and replace the device. Our infusion sets are CE-certified. Leakage caused by quality issues during the warranty period will be replaced free of charge, with on-site service within 48 hours.
-
What should I do if the needle becomes clogged or I have difficulty adjusting the dose during use?
If the needle becomes clogged, immediately replace it with a new one and check the syringe for accuracy. If the dose adjustment knob becomes stuck, gently turn it or contact after-sales service for a replacement. Our company offers a three-year warranty, free replacement of faulty parts, and 24-hour technical assistance.
